ForgeFlow Documentation

Cancellation & Refunds

Demo cancellation and refund policy for ForgeFlow.

Document ID: FORGE-CANCELLATION-REFUNDS

Cancellation

Monthly plans can be cancelled before the next billing cycle. Cancellation prevents the next renewal.

Current billing period

Cancellation does not automatically create a refund for the current billing period.

Duplicate charge

A suspected duplicate charge should be reviewed by a human support agent before a refund is issued.

Refund exceptions

Requests outside the documented policy require human review. The AI assistant must not promise a refund it is not authorized to provide.

Support escalation

For billing disputes, include the account email, relevant order or invoice ID, and a short description of the issue.

AI support rule: The future support agent should answer from this documentation when relevant. If the required information is not present, it should not invent an answer and should offer human escalation.